captain satsuma ltd

Terms & Conditions

Contract between us

Any contract of purchase made through the website will be with Captain Satsuma Limited, whose registered office is situated at Little Lizian, Cross Common, The Lizard, Helston, TR12 7PD, company registration number 11400504.

Captain Satsuma Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Captain Satsuma Limited will confirm your order has been received by sending an email to you at the email address you provided on your order form. The shipment email will include your name, address, order number and the total price. Captain Satsuma Limited acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Delivery of Goods to You

a/ Captain Satsuma Limited will post the goods ordered by you to the person and address you give Captain Satsuma Limited at the time you make your order.

b/ Delivery will be made as soon as possible after your order is accepted and, in any event, within 30 days of despatch of your order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

c/ You will become the owner of the goods you have ordered when the goods are despatched to you from our registered office.


This is as follows:
a/ If the goods Captain Satsuma Limited delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Captain Satsuma Limited shall have no liability to you unless you notify Captain Satsuma Limited of the problem, in writing using our online Customer contact form within 14 working days of the delivery of goods in question.

b/ If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you. Captain Satsuma Limited shall have no liability to you unless you notify Captain Satsuma Limited in writing at the company contact address of the problem within 40 days of the date on which the goods were dispatched to you.

c/ If you notify a problem to Captain Satsuma Limited under this condition, Captain Satsuma Limited only obligation will be, at its option, to make good any shortage or non- delivery, to replace or repair any goods that are damaged or defective, or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case a credit note will be issued to the value of the refund due.

d/ Captain Satsuma Limited will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Captain Satsuma Limited under this condition and Captain Satsuma Limited shall have no liability to pay to you any compensation other than to refund to you the amount paid by you for the goods in question und paragraph [c] above.

Limitation of Liability

If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are foreseeable consequences of the failure to comply with these terms.

Nothing in these terms shall exclude our liability for:

  • death or personal injury resulting from our negligence;
  • death, personal injury or damage caused by a defective Product;
  • fraud or fraudulent misrepresentation.
  • breach of term implied by section 12 of the Sale of Goods Act 1979;
  • breach of terms implied by sections 9,10 and 11 of the Consumer Rights Act 2015 [that Products we sell will: [a] correspond with any description we provide; [b] be fit for purpose and [c] be of satisfactory quality];
  • breach of terms implied by section 2 of the Sale of Goods and Services Act 1982 [that you will have quiet possession of Products you purchase and the Products you purchase will be free from encumbrances.

Subject to the above our total liability to you for all and any damages, losses and causes of action shall not exceed the amount paid by you, if any, for accessing the website, purchasing the products and/or using the services provided via the website and any foreseeable consequential loss or damage you may incur as set out above.

Force Majeure

Captain Satsuma Limited have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.


If any part of these conditions is unenforceable [including any provision in which Captain Satsuma Limited excludes its liability to you] the enforceability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any dispute between us.

Entire Agreement

These Terms and Conditions, together with the current Captain Satsuma Limited website prices, delivery details, and Company contact details, set out the whole of our agreement relating to the supply of the goods to you by Captain Satsuma Limited. These Terms and Conditions were set by the company owner of Captain Satsuma Limited and cannot be varied by anyone else on behalf of the said company.


The nature of internet communications means that your communication may be susceptible to data corruption, interception and delays. Captain Satsuma Limited shall not be responsible for any detrimental reliance you place on this website or its content.

Captain Satsuma Limited is providing this site and its contents [ including any downloadable data or software] on an ‘as is’  basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations  and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Captain Satsuma Limited makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Captain Satsuma Limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither the Owner/Director or other representatives will be liable for damage arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including [without limitation] compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties.


This website may contain hyperlinks. These hyperlinks connect you to sites or organisations which are not our responsibility. Captain Satsuma Limited has used its reasonable endeavours in preparing its own website and the information included in it is done in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which the website is linked shall imply any approval or warranty as to the standing and capability of such organisations, company or individual on the part of Captain Satsuma Limited.

Copyright Notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Captain Satsuma Limited. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Captain Satsuma Limited, or using the site as a shopping resource. Any other use of materials on this site [including reproduction for purposes other than those noted above and modification, distribution, or republication] without the prior written permission of Captain Satsuma Limited is strictly prohibited.

Trade Marks

All trade marks, product names and company names or logos used in this site are the property of the respective owner. No permission is given by Captain Satsuma Limited in respect of the use of its or any such trade marks, product names, titles or logos and may constitute an infringement of the holder’s rights.


In these Terms and Conditions.

  • ‘Captain Satsuma Limited’ means Captain Satsuma Limited, of Little Lizian, Cross Common, The Lizard, Helston, Cornwall TR12 7PD
  • ‘working day’ means every day of a calendar year apart from weekends, and statutory and public holidays.
  • ‘us’ means Captain Satsuma Limited and you together; and
  • ‘you’ and ‘your’ means the person ordering goods under these Terms and Conditions.